Refund / Cancellation Policy

Effective Date: May 18, 2026 Last Updated: June 7, 2026

1. Introduction

This Refund and Cancellation Policy (“Policy”) describes when and how refunds and cancellations apply to purchases of services from Truzzup LLC, a New Mexico limited liability company (“Truzzup,” “we,” “us,” or “our”). This Policy is part of, and incorporated into, our Terms of Service. By purchasing any service from Truzzup, the Client agrees to this Policy.

If any provision of this Policy conflicts with a separate written agreement signed by both parties for a specific engagement, the separate agreement controls only as to that engagement.

2. One-Time Packages

2.1 We aim to deliver each one-time package within fourteen (14) business days, starting from the date we have received all materials, content, credentials, and approvals required from the Client.
2.2 If we fail to deliver the agreed scope within that deadline for reasons solely attributable to Truzzup – and not due to Client delay in providing materials or approvals, third-party platform issues, or force majeure events as defined in our Terms of Service – the Client is entitled to a full refund of the package fee.
2.3 Once the agreed deliverables have been delivered, the package fee is non-refundable. This applies even if the Client later decides to discontinue.

3. Subscription Plans

3.1 Subscription plans are billed monthly in advance and are non-refundable once payment is received for the current billing period.

3.2 The Client may cancel a subscription at any time. Cancellation takes effect at the end of the current paid billing period. The Client retains access to the subscribed services through the end of that paid period.

3.3 No partial or prorated refunds are issued for unused days within the current billing period.

3.4 We do not offer a money-back guarantee or trial period for subscriptions unless explicitly stated in writing at the time of purchase.

4. Add-Ons

4.1 Add-on services (including but not limited to logo design, trademark filing, paid advertising management, press releases, video content packs, additional blog posts, additional social networks, and custom development) are non-refundable once payment is received. The same principle applies: payment triggers the start of work.

4.2 For add-ons that involve submissions to third parties (such as trademark filings or press release distribution), fees become non-refundable as soon as the submission is initiated, regardless of the outcome of the third-party process.

5. Third-Party Costs

Any amounts paid to third parties on behalf of the Client (including but not limited to domain registration fees, hosting fees, plugin or theme licenses, business directory listing fees, trademark filing fees, advertising spend, and press release distribution fees) are non-refundable by Truzzup. Refunds, if any, are subject to the policies of the relevant third party and must be requested directly from that third party.

6. If Truzzup Fails to Deliver

6.1 If Truzzup fails to deliver the agreed scope within the deadline set out in Section 2.1 for reasons solely attributable to Truzzup, the Client is entitled to a full refund of the package fee as described in Section 2.2.
6.2 This refund is the Client’s sole and exclusive remedy for Truzzup’s non-delivery, and is subject to the limitations of liability set out in our Terms of Service.

7. How to Cancel a Subscription or Engagement

To cancel a subscription or to notify Truzzup of discontinuation of a one-time engagement, contact us by email at [email protected] or through any other agreed communication channel.

Cancellation requests are effective from the date we receive and confirm them. We will confirm cancellation in writing.

8. Refund Processing (When Applicable)

Where a refund is due under Section 6 or by agreement in writing, refunds are issued through the original payment method used for the purchase. Processing times depend on the third-party payment processor and the Client’s card issuer or bank, and typically range from five (5) to fourteen (14) business days.

9. Chargebacks

9.1 If the Client has any concern about a charge from Truzzup, the Client agrees to contact Truzzup first at [email protected] and to allow Truzzup at least fourteen (14) days to investigate and respond before initiating a chargeback with the Client’s card issuer or bank.

9.2 Chargebacks filed without prior good-faith communication with Truzzup, or filed for amounts properly charged for services rendered, are considered a breach of these Terms. In such cases, Truzzup may immediately suspend or terminate any active engagement or subscription, withhold any deliverables not yet released, and pursue recovery of disputed amounts together with any associated fees and costs through collections or legal action.

9.3 Any successful chargeback for amounts properly owed will not relieve the Client of the obligation to pay those amounts.

10. Changes to This Policy

We may update this Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this Policy and, when appropriate, notify the Client by email or through a notice on the Site. Continued use of the Site or Services after changes become effective constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions about this Policy, please contact us: